Privacy
Policy.
Your privacy matters. This policy explains how ForgeVolt Electrical Solutions collects, uses and protects personal information when you contact us, use our website or enquire about a project.
Who is responsible for your information?
ForgeVolt Electrical Solutions is responsible for the personal information described in this Privacy Policy.
When we decide how and why your personal information is used, ForgeVolt Electrical Solutions acts as the data controller.
Information you choose to give us.
When you contact ForgeVolt, request a consultation or submit an enquiry through our website, we may collect information including:
- Your name
- Email address
- Telephone number
- Property location or postcode
- Project type and project stage
- Services or systems you are interested in
- Expected project timeline
- Your preferred method of contact
- Information you provide about your property or project
- Correspondence between you and ForgeVolt
Our website may also collect limited technical information such as referral source, campaign information, browser or device information, IP address and website interaction data where applicable.
Why we use your information.
We may use your personal information to:
- Receive and review your enquiry
- Contact you about your project
- Arrange consultations, surveys or meetings
- Understand your property and project requirements
- Prepare recommendations, proposals or quotations
- Manage an ongoing customer relationship
- Deliver and support agreed services
- Maintain appropriate business and project records
- Improve our website, services and customer experience
- Measure the performance of our advertising where permitted
- Meet legal, accounting and regulatory obligations
Information submitted through our enquiry form is not collected for unrelated purposes.
Our basis for processing your information.
Depending on the circumstances, ForgeVolt may process personal information on one or more of the following bases:
Pre-contractual steps & contract
Where you ask us about a potential project, request a quotation, or become a customer, processing may be necessary to take steps at your request or perform our agreement with you.
Legitimate interests
We may process information where reasonably necessary to operate ForgeVolt, respond to enquiries, manage customer relationships, secure our systems and improve our services, provided those interests do not override your rights.
Legal obligations
Certain information may need to be retained or processed to comply with tax, accounting, regulatory or other legal requirements.
Consent
Where consent is specifically required — for example for certain marketing or tracking technologies — we will ask for it separately. Consent can be withdrawn where applicable.
We don't keep information indefinitely.
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including managing enquiries, delivering projects, maintaining customer records and complying with legal or accounting requirements.
Enquiries that do not result in a project may be removed or anonymised when they are no longer reasonably required. Information connected with completed customer projects may need to be retained for longer where necessary for warranties, records, contractual matters or legal obligations.
Protecting your information.
ForgeVolt takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to customer information is limited to people and service providers who need it for legitimate business purposes.
No internet-based system can be guaranteed to be completely secure, but we select reputable service providers and take proportionate measures to protect the information entrusted to us.
You remain in control of your information.
Depending on the circumstances, UK data-protection law may give you rights including the right to:
- Ask what personal information we hold about you
- Request a copy of your personal information
- Ask us to correct inaccurate information
- Ask us to delete information in certain circumstances
- Ask us to restrict certain processing
- Object to certain uses of your information
- Request portability of certain information
- Withdraw consent where processing relies on consent
To exercise a privacy right, contact us at contact@forgevolt.co.uk .
You also have the right to raise a concern with the UK's data protection regulator, the Information Commissioner's Office (ICO).
Questions about your information?
If you have a question about this policy or would like to exercise one of your data-protection rights, contact ForgeVolt:
contact@forgevolt.co.uk
Banbury, Oxfordshire, United Kingdom
We may update this Privacy Policy where our services, technology or legal obligations change. The current version will always be published on this page with its latest revision date.